At West Tailor, each item is thoughtfully handmade to order. Due to the nature of our products, we do not accept returns for refunds.

We gladly offer exchanges or store credit for eligible items within 14 days of delivery.

To be eligible for an exchange or store credit, items must be:
• Unworn and unused
• Free of pet hair, odors, stains, or damage
• Returned in their original condition

Sizing Exchanges:

We understand that sizing can be tricky. If your bandana isn’t the right fit, we’re happy to offer an exchange or store credit within 14 days of delivery. Customers are responsible for return shipping costs unless the item was received damaged or incorrect

Personalized Items:

Personalized or custom items are final sale and are not eligible for returns, exchanges, or store credit.

Damaged or Incorrect Orders:

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at shopwesttailor@gmail.com and we’ll make it right

Questions?

If you’re unsure about sizing before placing an order, we’re always happy to help. Contact us at shopwesttailor@gmail.com.